IT support is essential for businesses to keep systems running smoothly and quickly respond to issues. This support is generally divided into three tiers Level 1 (L1), Level 2 (L2), and Level 3 (L3) that are tailored to specific types of requests.
Level 1 (L1) is the first line of defense for incoming technical requests from customers. It typically includes basic troubleshooting steps such as resetting passwords and rebooting systems. Level 2 (L2) provides a more in-depth approach and involves researching the issue further to find a solution.
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